Growing family businesses must implement organizational culture and invest in employee training and team-building, says Frank Hoy, business professor at Worcester Polytechnic Institute. He discusses developing loyalty by sharing the company's startup story
Automating processes such as collections and follow-up on sales prospects can help small companies cut costs and increase revenues. But automation must be done thoughtfully, so that relationships aren't undermined, says Clate Mask, CEO of Infusionsoft